I lost my logindata

Please make a backup of your username and password and store it safely. We also recommend to activate 2Factor Authentification and keep the 2fa code safe. We do not disable 2fa on requests which means if you lose your 2fa you have lost your account.

We also do not restore any accounts, if you lose your access there is nothing we can do. 

With this policy we prevent third parties from taking over accounts.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Where can I find my logindata?

You receive your logindata via email after your order. If you haven't receive an email click to...

Activate Two-Factor Authentification for the Client Portal

Here is a step by step howto, how you can activate Two-Factor Authentification for the Client...