Who we are
Mynymbox (“we”, “us”, “our”) is a privacy-focused hosting provider. We act as the data controller for the personal data covered by this Privacy Policy unless stated otherwise.
Scope
This Privacy Policy applies to our websites, Client Portal, and all other services we offer (the “Services”).
Account registration
To create and manage your account, we process the email address you provide, which also serves as your Client Portal username. You may use an alias or anonymous email service. Any requirements about keeping your contact information up to date are described in our Terms of Service.
How we use your data
We use your data to create and maintain your account, authenticate you in the Client Portal and other control panels, provide and operate the Services, handle billing, and send strictly service-related messages such as invoices, service status updates, and security or legal notices. We do not send marketing emails.
Data sharing and disclosures
We do not sell, rent, or trade your personal data with third parties.
For law enforcement, we comply with valid, binding, and properly scoped legal requests and limit our response to the minimal data we hold (typically the email address used for your account and relevant technical records). Where legally allowed, we will notify you of such requests.
Payments and payment records
We process Bitcoin, Lightning, Monero, Litecoin, ZCash, Ethereum, Tron, Bitcoin Cash and stablecoin payments with our in-house crypto payment gateways. All other crypto payments are processed via TrocadorApp. We keep payment-related technical data, such as transaction IDs, as proof of payment, sometimes as proof of account ownership, and for bookkeeping and billing audits.
Data retention
We retain your email address and related account data for as long as your account is active. After you close your account, we delete your data within a reasonable period unless we must retain it to comply with law, resolve disputes, or enforce our terms. You may request faster deletion where legally and technically possible.
Security
We use technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our Client Portal runs on a fully encrypted device, and we encrypt data whenever feasible. We require our business partners to provide a comparable level of protection for any data we share with them.
Changes to this policy
We may update this policy from time to time. We will publish the updated version here and, for material changes, notify you via the Client Portal or email. The “Effective date” will indicate the latest revision.
Contact us
For questions or requests regarding this policy, contact: mailto:info@mynymbox.io.
This Privacy Policy was last updated on 2025‑12‑15.
