As you already know from our email, we do NOT send root passwords via email for security reasons. You can generate your own root password with the following steps.
1. Login in into our Client Portal - https://control.mynymbox.io:4083 - username and password are the same from the Client Portal
2. Select your VPS Server and click on the wheel
3. On the next screen click on "Settings"
4. On the "Settings" screen you can find "Change Password".